It’s not really a surprise that I don’t have a hard time confronting businesses that don’t provide a good service. Amin my friends, I’m actually the one people go to when they have to write a scathing letter to customer service or are looking for a discount after being treated unjustly. (Yes, I did just refer to being lied to by a restaurant hostess as injustice.)
Which is why what I’m about to say might actually shock you: I am terrible at complaint to hair stylists.
I don’t know why this is, but whenever I get my hair cut or highlighted and they ask what I think, I immediately give them my cheesiest smile and proclaim the “I love it!” Even if it’s not exactly true.
I can’t tell you how many times I have actually left the salon with hair I straight up did not even like. This is so not like me.
There’s something about someone providing a service that, on some level, I deem as superficial that makes me want to do whatever I can to appear not high-maintenance. (In terms of other people I will let get away with unsatisfactory results, see also: nail technicians.) So as a result, I’ll fork over my cash just to go home and tug on my hair in front of a mirror for a few hours.
So, recently, I’ve been trying to speak up a bit more. I’m not looking for a confrontation, but I do feel that I should get whatever result in paying for.
I recently went for a highlight, had a great conversation with the colorist about what I was looking for, and then settled in with a magazine while she went to work. A couple of hours later, I found myself blow-drying hair that looked…well, looked exactly the same.
“What do you think?” The stylist asked cheerfully.
Cue my mental struggle. I liked this gal, and the hair didn’t look bad, per se. But the last thing I wanted was to drop another couple hundred bucks a month or two from now to (hopefully) get the hair I wanted. I took a breath and listened to my voice leap a couple of octaves.
“Um, it’s okay…I think I thought it would be a bit…lighter?”
Her brow furrowed.
She’s really going to make me do this, huh?
“I just feel, like, it’s not…that different? It looks kind of the same? Around the roots…?”
For the record, she was totally cool about this criticism. We quickly cleared up our miscommunication, and she offered to fix it.
The really sick part? I still had to be convinced to take the correction.
“Oh, um, are you sure? I…I mean, if you’re, sure, ok, yeah, if you don’t mind.”
Spoiler alert: I did actually leave with hair I liked. But is that enough positive reinforcement to make me speak up next time? Only time will tell.
But I’m curious: Do other people feel this way about cosmetic services? Or is there another business that you have a hard time complaining about? Or is this just my own weird insecurity?